Shipping Information
Ebieo is a multi-vendor marketplace. Products are fulfilled by independent sellers (or their carriers). Delivery times, carriers, and shipping costs can vary by store, destination, and the delivery option you select at checkout.
1. How Marketplace Shipping Works
When you buy from Ebieo, each seller is responsible for packing and shipping the items sold from their store, unless otherwise stated on the product page. Ebieo provides the marketplace platform, order routing, and buyer support tools — sellers manage warehouse handling and carrier handoff.
- Shipping rates and methods are set by each seller (or shown as platform-assisted options at checkout).
- Multi-seller carts may create multiple shipments under one order number.
- Tracking updates appear in your account once a seller marks the shipment as shipped and adds a tracking number.
2. Processing & Delivery Estimates
Typical timelines (may vary by seller, stock location, and carrier):
| Stage | Typical timing |
|---|---|
| Seller processing / packing | 1–3 business days after payment confirmation |
| Standard delivery (domestic) | 3–7 business days after shipment |
| Expedited options (when offered) | 1–3 business days after shipment |
| International (when offered) | 7–21+ business days depending on customs & carrier |
Estimates exclude weekends and carrier holidays. Remote areas may take longer.
3. Tracking Your Shipment
After a seller ships your item, tracking details (when available) are added to the order. You can review status under Account → Orders. If tracking has not updated for several business days after the estimated ship date, contact the seller via order messaging or email [email protected] with your order number.
4. Shipping Addresses & Delivery Issues
- Provide a complete, accurate shipping address at checkout (street, city, state/province, ZIP/postal code, country).
- Address changes after an order is placed may not be possible once the seller has shipped.
- Failed deliveries, refused packages, or incorrect addresses may result in return-to-sender charges or delays; remedies depend on seller and carrier policy.
- If a package is marked delivered but you cannot locate it, check with household members/building staff first, then contact support promptly.
5. Returns Related to Shipping
Damaged-in-transit or wrong-item shipments should be reported quickly with photos when possible. See our Returns & Refunds policy and Contact Us page for next steps. Free-shipping promotions (when offered) are subject to the terms shown at checkout or in the promo details.