30-Day Return Warranty Window
Our 30 day returns warranty starts from the date you receive our product. If you have any problem with the item please feel free to contact us immediately. Our customer support team is available Monday through Saturday 7am–8pm Central Standard Time.
Warranty Process
To guarantee a fast and smooth warranty process, please indicate in your ticket all the details of your order, such as your order number, SKU number, or the product name. Then kindly follow these steps:
Please describe the issue and provide us with clear pictures (under 2MB) that display the problem and clearly show the item's outer packaging.
Once our team reviews the submitted details, we will arrange a return procedural with an official RMA form and instructions.
Please ship the item immediately following the instructions, and send the tracking details to our team so we can monitor the parcel.
Warranty Compensation & Refunds
Items under the 30 days warranty should be returned to our warehouse with an RMA form provided by our Customer Support Team. We will allow a return for a refund and/or an exchange as long as the item is unused or unworn with all its labels, tags, and original packaging.
Return Shipping Costs
Please note that customers need to cover the shipping fee to return items to us. This cost is non-refundable. Customers need to provide us the tracking details for their package and we will monitor the return. We will process any compensation once we have received the items.
Return Policies & Instructions
Customer must return the package as per our instructions and the shipping address indicated on the return instruction. Customers must also cover the shipping fee for returning the package, and packages must be sent only after Customer Support Team has authorized the return.
Warranty Exceptions & Non-Returnable Items
Items which are exempt from refunds, exchanges or replacements include:
Received the Wrong Item?
If you receive the wrong item, please contact our customer service team immediately. Describe the item received, provide photo evidence, and request return authorization. We will promptly rectify the mistake at no additional cost to you.
Available Monday through Saturday, 7:00 AM – 8:00 PM Central Standard Time.