Customer & Seller Support
Contact Us
Need help with an order, your seller account, or a marketplace question? Send a message below — it goes straight to our Customer Support queue — or use the channels listed on this page.
1. Marketplace Support Channels
Ebieo connects buyers with independent sellers. For the fastest resolution, use the channel that matches your request.
2. Business Address
You may contact us by mail at our registered office:
Mailing Address
EBIEO.COM LLC
3220 County Road 10, Suite 107
Minneapolis, MN 55429
United States
3220 County Road 10, Suite 107
Minneapolis, MN 55429
United States
3. Response Times
- General buyer inquiries: typically within 1–2 business days.
- Order, shipping, or refund questions: typically within 1 business day after we receive your order number and details.
- Seller account / listing issues: typically within 1–2 business days.
- Legal / privacy requests: acknowledged within a reasonable period as described in our Privacy Policy and GDPR notice.
Business hours are generally Monday–Friday, U.S. Central Time, excluding public holidays.
4. What to Include in Your Message
To help us resolve issues quickly on a multi-vendor marketplace, please include:
- Your full name and account email
- Order number (if related to a purchase)
- Store / seller name (if related to a listing or shipment)
- A clear description of the issue and any screenshots
For self-serve help first, visit our Help Center, Shipping Info, or Returns & Refunds pages.